These Terms & Conditions ("Terms", "Agreement") govern your access to and use of the software, services, applications, APIs, mobile applications, websites, and related offerings (collectively, the "Platform" or "Service") provided by BharatNest Proptech Private Limited ("BharatNest", "Acrobuild", "we", "us" or "our"), a company incorporated under the Companies Act, 2013, having its registered office at:

7-1-25A, B-Block, F N Leela Nagar, SR Nagar, Begumpet, Hyderabad, Telangana, India

– 500016.

Please read these Terms carefully. By accessing, registering for, or using the Platform you agree to be bound by these Terms and any additional terms referenced herein or incorporated by reference (including our Privacy Policy). If you do not agree with any of these Terms, you must not access or use the Platform.

1. Definitions

• "Account" means the registration account you create to access the
• "Client" means any entity (developer, builder, broker, reseller or business) that subscribes to the Service.
• "User" means an individual authorized by a Client to access the
• "Client Data" means data, content, files, documents, records or information uploaded, stored, or processed by the Client or its Users on the Platform.
• "Subscription" means the paid recurring access to the Platform under a plan described in a Service Order, Invoice, or Order Form.
• "Buyout / Perpetual License" means a one-time license fee granting perpetual access subject to payment of Annual Maintenance Contract (AMC) and other applicable
• "AMC" means Annual Maintenance Contract or Annual Support & Hosting charges where applicable.
• "Service Order" means the order form, quotation, invoice or signed agreement describing the Service, fees, term and scope.

2. Scope of Services

• We provide a suite of SaaS products and related services for real estate sales, CRM,

inventory & booking management, post-sales management, broker management, payment tracking, document exchange, analytics, and related modules (including mobile apps and future products).

• Features, modules, prices, and availability are described in the Service Order, Website listings, or separate SOW (Statement of Work). We may add, modify or remove features at our discretion, subject to these Terms.

3. Eligibility and Account Registration

• You must be legally competent and at least 18 years old to create an
• You agree to provide accurate information during registration and keep Account credentials secure. You are fully responsible for all activity under your Account.
• You must notify us immediately of any unauthorized use of your

4. Service Models, Fees and Billing

4.2 Implementation & Licensing Model: We follow an implementation-first rollout. Upon signing the agreement, we invoice the one-time Implementation Fee. After receipt, we begin implementation on the Client’s account, including (as applicable) environment setup, user creation and role mapping, project configuration, data migration, integrations, and user training, in accordance with the signed scope.

• Handover & Go‑Live: After implementation is completed per the signed scope and User Acceptance Testing (UAT) sign‑off is received, we raise the first annual subscription invoice solely to hand over the implemented product and activate production access.
• Ongoing Fees: The commercial model comprises (i) a one‑time Implementation Fee, plus (ii) per‑user‑per‑month subscription fees billed annually in advance. The annual subscription is calculated on the licensed user count at Handover/Go‑Live and is thereafter payable yearly in advance.
• User Changes: Additional users added mid‑term are billed pro‑rata for the remainder of the current subscription term. User reductions (if any) take effect at the next renewal unless otherwise agreed in the Service Order.
• Scope Changes: Any change requests, customizations, or additional integrations beyond the signed scope are delivered as billable professional services at the then‑current rates or as per an approved SOW.

5. Free Plans & Trials

• We may offer free plans or trial access after signing the trail account agreement . We may modify, suspend or discontinue such free offerings at any time without Free plans may be subject to inactivity or usage limits.
• We may terminate free Accounts for inactivity or

6. Client Data Ownership and Use

• Ownership: You retain all rights, title and interest in Client We act as a data processor/fiduciary to provide the Service.
• License to Operate: By uploading Client Data you grant us a limited, revocable, non- exclusive license to store, copy, transmit, analyze, and display Client Data as necessary to provide the Service.
• Export & Import: Upon request and after settlement of dues, we will provide reasonable assistance and a data export to enable migration; billable migration services may apply.
• Prohibited Content: You represent and warrant Client Data does not infringe rights, is lawful, and does not contain malicious code.

7. Data Protection, AI Analytics and Data Localization

• Data Hosting: All Client Data and platform data are hosted on DigitalOcean servers located in India unless otherwise agreed in writing.
• Security Measures: We implement reasonable security measures including encryption in transit (TLS 2+), encryption at rest (AES-256), RBAC, audit logs, vulnerability testing, backups and incident response practices.
• Data Processing & AI Analytics: We provide AI-driven analytics, lead scoring, sentiment analysis, predictive forecasting and automated AI models operate on pseudonymized, aggregated or anonymized data where practicable. Raw Client Data may be processed to generate features and insights strictly under contractual and legal safeguards.
• AI Explainability & Human Oversight: Automated outputs are subject to human review; critical decisions require human We retain logs and explainability records for model outputs as required by applicable law.
• Data Transfers: We do not transfer Client Data outside India except with explicit Client consent and adequate safeguards in compliance with applicable Indian law.
• Data Retention: We retain Client Data to provide Services and meet legal obligations. After termination or expiry, we provide a grace period (as per Service Order) to export data; thereafter we securely delete or anonymize residual data, except where retention is required by law.
• Security Incident Notification: In case of a data breach affecting Client Data, we will investigate promptly and notify affected Clients and regulators as required by law.

8. Acceptable Use and User Obligations

• You shall use the Service in compliance with applicable laws and these
• Prohibited activities include but are not limited to: unauthorized access, scraping, distributing malicious code, reverse engineering, reselling without consent, infringing IP

rights, uploading illegal or obscene content, sending spam or unsolicited communications, and interfering with Service operation.

• You are responsible for maintaining confidentiality of credentials and for activities of authorized Users.
• We reserve the right to monitor, investigate and take remedial steps against violations, including suspension or termination.

9. Intellectual Property

• Our IP: BharatNest and its licensors own all intellectual property rights in the Platform, software, trademarks, logos, designs, and underlying technology.
• Client IP: Clients retain ownership of Client Data and any of their trademarks or materials provided to us.
• License to Client: We grant Clients a limited, revocable, non-exclusive, non- transferable license to use the Platform as specified in the Service Order.
• Restrictions: Clients shall not copy, modify, reverse engineer, create derivative works of the Platform, or use it to build competing products.

10. Third-Party Integrations

• Integrations: The Platform may integrate with third-party services (payment gateways, telephony, WhatsApp, email providers). Use of such services is subject to their terms.
• Liability: We are not responsible for interruptions, data loss, or failures attributable to third-party services.
• Client Consent: You authorize us to share necessary Client Data with third-party providers to enable integrations.

11. Confidentiality

• Each party shall keep confidential all Confidential Information received and use it only for performance under these Terms.
• Exceptions include information that is public, lawfully obtained from third parties, or required to be disclosed by law.

12. Warranties, Disclaimers and No Guarantee

• Warranties: Each party represents it has authority to enter into these We warrant that we will provide Services with reasonable skill and care.
• Disclaimer: Except as explicitly provided, the Platform is provided "AS IS" and "AS

AVAILABLE" without other warranties, express or implied, including merchantability or fitness for a particular purpose.

• No Guarantee: We do not guarantee uninterrupted, error-free, or secure operation at all times.

13. Limitation of Liability

• To the maximum extent permitted by law, BharatNest's aggregate liability for claims arising out of or relating to these Terms shall not exceed the total fees paid by the Client under the Service Order in the twelve (12) months preceding the claim.
• Neither party shall be liable for indirect, incidental, consequential, special or punitive damages, including loss of profits, loss of data, loss of business or goodwill.
• Force Majeure: Neither party shall be liable for failures due to events beyond reasonable control (natural disasters, pandemics, strikes, cyberattacks, government actions).

14. Indemnification

• Client Indemnity: Client shall indemnify, defend and hold BharatNest harmless from any claims arising from Client Data, misuse of the Service, breach of these Terms, or violation of law by Client or its Users.
• BharatNest Indemnity: BharatNest shall indemnify Client against claims that the Platform, as delivered, infringes a third party's Indian intellectual property rights, subject to notice and exclusive control of defense by BharatNest.

15. Term, Termination and Suspension

• Term: These Terms commence on the Effective Date and continue until terminated per Service Order or by either party as provided herein.
• Termination for Convenience: Subscription Clients may terminate by providing prior written notice as set out in the Service Order (commonly 30/60 days). Buyout Clients terminate per Service Order terms.
• Termination for Cause: We may suspend or terminate access for non-payment, material breach, illegal activity, or security risks, with immediate effect in some
• Effect of Termination: Upon termination, rights to access We will provide data export per agreed process; outstanding fees remain payable. Certain provisions (IP, confidentiality, indemnity, limitation of liability) survive termination.

16. Data Export, Retention & Deletion

• Data Export: Upon termination, we will provide a reasonable export of Client Data in common formats if requested within the export window. Professional export assistance may be billable.
• Retention Period: We retain backups and limited metadata for legal compliance and reconciliation per our retention policy; specifics are in the Service Order or Privacy
• Deletion: After the export window, Client Data will be deleted or anonymized except as required by law.

17. Pricing Disputes and Refunds

• Disputes: Billing disputes must be raised in writing within 30 days of Parties will seek to resolve in good faith.
• Refunds: Except where expressly stated, fees are non-refundable. Where refunds are due, they will be materially limited to amounts actually paid for the disputed

18. Updates and Modifications

• Changes: We may update these Terms; material changes will be communicated via email or in-product notice and posted with an updated "Last Updated" date.
• Continued Use: Continued use after notice constitutes acceptance of revised

Service and Support

17.1 Scope of Support

BharatNest Proptech Private Limited (“Company”) provides support services to its

Clients for the Acrobuild Platform as per the following framework:

1. Monthly On-Site Support Visit:

1. The Company shall provide one (1) scheduled on-site visit per calendar month to the Client’s office or project site within India.
2. The visit may be utilized for training, technical troubleshooting, configuration fixes, or performance review sessions.
3. The Client must provide the Company with a minimum of seven (7)

days’ notice and mutually agree on the visit date or week in advance.

1. If the Client cancels or reschedules a confirmed visit within 48 hours of the scheduled date, the visit shall be deemed consumed for that

2. Remote Support (24x7):

1. The Company provides continuous support through email, phone, and remote session tools (e.g., AnyDesk, Google Meet, or similar) on a 24x7 basis, subject to reasonable response times based on issue
2. Support coverage includes:
   1. Access, login, and user management issues
   2. Data upload and sync issues

• Functional troubleshooting of CRM modules

1. Product usage guidance and feature clarification
2. Escalation management for downtime or performance issues

3. Email Support:

1. Support queries can be raised by emailing support@acrobuild.ai or via in-app helpdesk forms.
2. The Company will acknowledge all valid tickets within 4 hours and provide a resolution or action plan based on priority.

4. Phone Support:

1. Clients may contact the support team at +91-7770004070 / +91- 7770008212 for urgent technical assistance.
2. Calls may be logged for internal training and quality monitoring

17.2 Support Coverage and Exclusions

1. Support services cover only:
   1. Functional and technical issues related to Acrobuild Platform;
   2. Assistance in product configuration and standard usage;
   3. Training on standard modules and
2. The following are excluded from complimentary support and may be chargeable under a separate quotation or Statement of Work (SOW):
   1. Customization, integrations, or third-party API support;
   2. Issues caused by unauthorized system access, misuse, or external modifications;
   3. Data recovery beyond standard backup restoration scope;
   4. Site visits beyond the agreed one (1) visit per month;
   5. On-demand training or additional visits requested by the Client;
   6. Support outside India or in remote locations requiring special travel
3. The Company may charge travel, lodging, or additional resource costs for extended or emergency visits requested by the Client.

17.3 Client Responsibilities

To ensure smooth service delivery, the Client agrees to:

• Provide reasonable workspace, system access, and internet connectivity to the visiting engineer;
• Ensure that authorized personnel (such as the CRM manager or project head) are available during the visit;
• Maintain confidentiality and not request support personnel to perform activities outside the defined Acrobuild scope (e.g., other software or hardware tasks);
• Promptly share screenshots, error logs, or relevant details for quicker resolution of issues.

17.4 Preventive Maintenance and Uptime

1. The Company follows preventive monitoring of servers and performs scheduled maintenance during non-peak hours with prior intimation.
2. Temporary unavailability during upgrades or patch deployments shall not constitute downtime or breach of SLA.
3. The Company will make best efforts to maintain 99% uptime, excluding planned maintenance and force majeure events.

17.5 Limitation of Support Liability

1. The Company’s obligation is limited to providing technical assistance, guidance,

and resolutions within the defined support scope.

1. The Company shall not be liable for:
   1. Delays or failures caused by the Client’s network, devices, or third-party systems;
   2. Data loss resulting from Client negligence, unauthorized data

import/export, or hardware failure at Client’s premises;

1. Consequential losses or business disruptions arising from service downtime, data corruption, or unavailability;
2. Unapproved modifications, configuration changes, or third-party integrations applied by the Client.

1. The Client agrees that all support outcomes are on a best-effort basis and that no guarantee or warranty of issue resolution time or outcome shall be implied beyond what is contractually committed.

17.6 Escalation Matrix

• Level 1: Support Engineer (initial diagnosis)
• Level 2: Product Specialist or Implementation Manager
• Level 3: Account Manager / Head of Customer Success
• Level 4: CTO / Director (in case of unresolved critical escalations)

Escalations must include ticket reference numbers and supporting evidence for faster resolution.

17.7 Safety, Conduct, and Onsite Visit Protocol

1. The Client shall ensure a safe working environment for support engineers during onsite visits.
2. The Company reserves the right to withdraw personnel from unsafe or hostile
3. Any misconduct, harassment, or unsafe conditions reported by staff may result in immediate suspension of onsite support without affecting contractual validity.

17.8 No Implied Obligations

• Support commitments apply only to current versions and modules of Acrobuild officially released by the Company.
• The Company shall have no obligation to support legacy systems, third-party modifications, or discontinued features.
• Support beyond contractual limits will be billed separately and delivered at the

Company’s discretion.

17.9 Force Majeure and Unforeseen Events

The Company shall not be liable for any delay or failure in support delivery caused by circumstances beyond its reasonable control, including but not limited to acts of God, natural calamities, pandemics, strikes, cyberattacks, or regulatory restrictions.

17.10 Acknowledgment

By using Acrobuild and engaging our support services, the Client acknowledges that:

• The Company provides reasonable service and assistance in good faith;
• Support visits are provided to enhance user adoption and operational efficiency, not as unlimited service calls;
• The Client shall not raise claims or expectations beyond the explicitly stated scope of service and support.

19. Mobile Apps and Future Products

• Coverage: These Terms apply to current and future mobile applications, features, add-ons, APIs, SDKs, and related services released by BharatNest.
• App Stores: Mobile apps may be distributed through third-party app stores; you must comply with such store terms in addition to these Terms.

20. Dispute Resolution, Governing Law and Jurisdiction

• Governing Law: These Terms are governed by the laws of
• Dispute Resolution: Parties shall attempt to resolve disputes amicably through good-faith negotiations within thirty (30) days of notice.
• Jurisdiction: Any unresolved disputes shall be subject to the exclusive jurisdiction of the courts in Hyderabad, Telangana, India.

21. Notices

• Notices to BharatNest shall be sent to:

BharatNest Proptech Private Limited

7-1-25A, B-Block, F N Leela Nagar, SR Nagar, Begumpet, Hyderabad, Telangana, India

– 500016

Email: chetan@acrobuild.ai

Phone: +91-7770004070 / +91-7770008212

• Notices to Client shall be sent to the contact details in the Service Order or Account

22. Miscellaneous

• Assignment: We may assign or transfer our rights and Clients may not assign without our consent.
• Severability: Invalid provisions do not affect remaining
• Entire Agreement: These Terms, Service Orders, Privacy Policy and any SOW constitute the entire agreement governing the Service.
• No Waiver: Failure to enforce a right is not a

23. Contact

For questions about these Terms or to report abuse, contact us at: BharatNest Proptech Private Limited

7-1-25A, B-Block, F N Leela Nagar, SR Nagar, Begumpet, Hyderabad, Telangana, India

– 500016

Email: chetan@acrobuild.ai

Phone: +91-7770004070 / +91-7770008212